Search found 685 matches

by Raquel
Wed May 29, 2019 10:08 am
Forum: LK/ELK/VK/PK/OK/MX/GLK/EGLK/GVK/GLT
Topic: Help with VK204-25 I2C communication
Replies: 9
Views: 575

Re: Help with VK204-25 I2C communication

Hi Leonardo, As you have an older display, I wonder if you please try it out over serial communication and see if the display is still functioning as intended? Also, I wonder if you can place an oscilloscope to confirm the data you are sending on SCL and SDA lines? Daniel has a good point, confirm t...
by Raquel
Tue Feb 12, 2019 2:17 pm
Forum: LK/ELK/VK/PK/OK/MX/GLK/EGLK/GVK/GLT
Topic: Cannot change screen with LK204-25
Replies: 5
Views: 692

Re: Cannot change screen with LK204-25

Good to hear things are working now :)
If you have more questions, please do not hesitate to ask.

Thank you,
by Raquel
Mon Feb 11, 2019 4:51 pm
Forum: LK/ELK/VK/PK/OK/MX/GLK/EGLK/GVK/GLT
Topic: Cannot change screen with LK204-25
Replies: 5
Views: 692

Re: Cannot change screen with LK204-25

Hi esem8,
Read Version Number command 254 54 should only reply with 1 byte. I am not sure how you got 2.12.28.1.
By any chance you have tried saving backlight, contrast settings?
Thanks,
by Raquel
Mon Feb 11, 2019 2:15 pm
Forum: LK/ELK/VK/PK/OK/MX/GLK/EGLK/GVK/GLT
Topic: Cannot change screen with LK204-25
Replies: 5
Views: 692

Re: Cannot change screen with LK204-25

Hi esem8, Thank you for contacting Matrix Orbital technical support. Can you please tell me the firmware version of your LK204-25? Send the command 254 54 and the display should reply 1 byte data, which should be 0x73 if you have the latest version. As per the Change Start up Screen Command: 254 64 ...
by Raquel
Tue Jul 24, 2018 9:18 am
Forum: GTT Series
Topic: GTT70A-TRP-BLM-B0-H1-CS-V5-ND USB mass torage driver
Replies: 3
Views: 1103

Re: GTT70A-TRP-BLM-B0-H1-CS-V5-ND USB mass torage driver

Good to hear things are working now.
If you have further questions please do not hesitate to contact us.

Best Regards.
by Raquel
Mon Jul 23, 2018 2:05 pm
Forum: GTT Series
Topic: GTT70A-TRP-BLM-B0-H1-CS-V5-ND USB mass torage driver
Replies: 3
Views: 1103

Re: GTT70A-TRP-BLM-B0-H1-CS-V5-ND USB mass torage driver

Hi, To check if the GTT70A is placed into mass storage mode, you should see the USB connector image on the display. If you see the GTT startup image instead, this means that you have not successfully placed the GTT70A into mass storage mode. Double check that your connections on pins 6 and 7 are mar...
by Raquel
Mon Jul 23, 2018 10:26 am
Forum: GTT Series
Topic: GTT70A-TRP-BLM-B0-H1-CS-V5-ND hard to get to communicate
Replies: 15
Views: 3969

Re: GTT70A-TRP-BLM-B0-H1-CS-V5-ND hard to get to communicate

Hello, Thank you for contacting Matrix Orbital. Your connections to the GTT70A data/power look correct. Try to do a continuity test to make sure the connections are made. Does the GTT70A power up with a GTT startup screen? Can I please get the PCB version of your GTT70A? Also, please make sure when ...
by Raquel
Mon May 25, 2015 2:05 pm
Forum: GTT Series
Topic: Label update speed
Replies: 5
Views: 4783

Re: Label update speed

Hi Ronny,

I am glad to inform you that we are currently looking into this and made some changes that showed gained speed on rendering labels.
We are still in the testing phase though. I will inform you as soon as we have something ready.

Thank you,
Raquel
by Raquel
Fri May 22, 2015 3:05 pm
Forum: GTT Series
Topic: Label update speed
Replies: 5
Views: 4783

Re: Label update speed

Hello Ronny,

We have recently released an update for the firmware on the GTT's.
I am not sure though if it does have the changes for the label speed, but please give it a try.
Please check this page out.

Thank you,
Raquel
by Raquel
Thu Feb 26, 2015 9:12 am
Forum: LK/ELK/VK/PK/OK/MX/GLK/EGLK/GVK/GLT
Topic: EGLK19264A-7T Setting start up brightness keypad
Replies: 18
Views: 10218

Re: EGLK19264A-7T Setting start up brightness keypad

Hi Paul,

If you are using mogd#, go to Upload to device and chose Upload (Xmodem). Uploading via Xmodem is faster than the (regular) Upload. Xmodem upload takes about a 1.5 minutes.

I hope this helps.
by Raquel
Tue Oct 21, 2014 10:02 am
Forum: GTT Series
Topic: Beep printing 7 char string
Replies: 5
Views: 4426

Re: Beep printing 7 char string

Hi David, Yes, mostly when strings are involved, null is the end marker hence no need for a length parameter. But there are commands that still need length parameter, eg. command 254 36 - Print Unicode String (as 0 can show up at any point in the string). Good to hear things are working. It sounds l...
by Raquel
Tue Oct 21, 2014 9:00 am
Forum: GTT Series
Topic: Beep printing 7 char string
Replies: 5
Views: 4426

Re: Beep printing 7 char string

Hi David, Thank you for posting in the forum. It is good to hear that things are working well for you and the GTT50A. I am sorry but I see that there is an error in the GTT50A manual. The command 254 37 Print UTF-8 string does not take Length (short) parameter. You may simply send the UTF-8 sting af...
by Raquel
Wed Oct 08, 2014 4:09 pm
Forum: LK/ELK/VK/PK/OK/MX/GLK/EGLK/GVK/GLT
Topic: Mogd# crashed while uploading font
Replies: 13
Views: 7509

Re: Mogd# crashed while uploading font

Hi Chris, :) you are welcome for the 'TIA' I will leave Troy with you on the problem (perhaps) regarding drivers. As per your request regarding string extents where you will provide your string and the font id and the display will respond with the width and the height - I can look into that. As per ...
by Raquel
Wed Oct 08, 2014 9:52 am
Forum: LK/ELK/VK/PK/OK/MX/GLK/EGLK/GVK/GLT
Topic: Mogd# crashed while uploading font
Replies: 13
Views: 7509

Re: Mogd# crashed while uploading font

Hi TIA, Thank you for posting in the forum. I am not sure why your display will not upload anymore to the same slot. Have you tried uploading font to a different slot? I deliberately interrupted a font upload to see if I can replicate, but (un)fortunately I was able to upload to the same slot again....
by Raquel
Thu Oct 02, 2014 9:21 am
Forum: LK/ELK/VK/PK/OK/MX/GLK/EGLK/GVK/GLT
Topic: Firmware download
Replies: 6
Views: 4826

Re: Firmware download

Hello Paul,

Thank you for posting in the forum.

We can send you the firmware file for the (E)GLK19264A .
If you please send me a PM with your email address we can take it from there.

Thank you and Best Regards,