Matrix Orbital Corp

Hi,
got this new GX tricolor today.

I followed the soft install procedure

Backlight is on
Text or welcome screen not visible

Device manager in XP shows device code error (10)

Also device manager shows as error in "composite device" list like a red circle

I tried select manual install options, says driver cannot be found in MO driver dir.

I tried manual install and selected USB composite device in windows dir, no go

I tried new install, no go

Am I doing it wrong ?

regards,
Adrian

Hi Adrian,

The drivercore install will hold the drivers required for your GX, when complete they'll be saved in the Matrix Orbital DriverCore\Drivers folder. As you can see, there isn't much to the installation, if you follow the instructions step by step.

If you are having trouble, try uninstalling DriverCore, unplugging your display, reinstalling DriverCore, and then plugging the unit back in. Also, if you can, try to troubleshoot with a different cable and/or computer.

If the GX configuration utility can see the display at all, and try changing the contrast if it is somehow too low. Should you continue to have trouble, let us know what the effects are of the above.

Thanks,
~Troy

Hi Troy,
just to confirm are all the headers without jumpers ?

I'm thinking maybe a jumper link fell off one of the pins

Tried 2 more pc's, no go

3 cables test OK

um, windows detects no prob, but composite device has a yellow ! in device manager and error code :

MICROSOFT says:
If a device is unknown (usually because of missing drivers), the device has a yellow question mark next to it.
"cannot start device code (10)"

Here's whats in the drivers folder files: path(C:/program files/MO DriveCore/drivers)
gx_fwu.cat
gx_fwu.inf
gx_irbus.inf
gx_lcd.cat
gx_lcd.inf
gx2_lcd.cat
gx2_lcd.inf
WdfColnstaller01007.dll
WinUSBCoInstaller.dll

9 files total
=========

I'm a little bit competent with electronics, is there any voltages I can test for or check data signals

I'm thinking if I could pull it apart, measure to see what components may be faulty ????

======================================
GX managment console :

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.ArgumentNullException: Value cannot be null.
Parameter name: s
at System.IO.StringReader..ctor(String s)
at System.Xml.XmlDocument.LoadXml(String xml)
at DriverCoreTray.XmlConfigPanel..ctor(String xml)
at DriverCoreTray.MainGui.ConfigureLoadedDriver_Click(Object sender, EventArgs e)
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
DriverCoreTray
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/Matrix%20Orbital%20DriverCore/DriverCoreTray.exe
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
LibDriverCoreClient
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/Matrix%20Orbital%20DriverCore/LibDriverCoreClient.DLL
----------------------------------------
log4net
Assembly Version: 1.2.10.0
Win32 Version: 1.2.10.0
CodeBase: file:///C:/Program%20Files/Matrix%20Orbital%20DriverCore/log4net.DLL
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
LibGX2
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/Matrix%20Orbital%20DriverCore/LibGX2.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
===============================================

regards,
Adrian

Hi Adrian,

Just to confirm quickly before any jumpers get added, no jumpers are required on the GX. The fact that the display is detected is hopeful and we'll be taking a closer look here today.

~Troy

When you right click the device in the device manger, go to properties, details tab and look at the Hardware Ids, is anything listed there?

Hi fellas,
I sent you PM (Ray & Troy), a short vid, and jpgs

please let me know you got them

regards,
Adrian

I didn't get 'm, you can just attach them to a post.

That's looking hopefull!! By the looks of it the hardware is fine, looks like a driver issue. I'll hook you up with some pre-release drivers when i get back to the office tomorrow morning and see if that improves things.

Just now added a youtube
the link is private

Ok, *thats* definitly not a driver issue, i'll get troy to contact you and have this one replaced.

Hi,
oh dear, I was so hoping for that not to happen. bugger.

Thanks very much for helping with this.

the other 2 screens are fine though..

Hi Adrian,

Please send me a pm, or a direct email, just to confirm your order number (again, I know, just be thorough) which will have all the display and shipping info I need. I'll let you know where we go from here.

Thanks,
~Troy

Howdy,
Thanks very much for the replacement
Arrived very quickly, thanks a lot

Wow, pretty colors, Works beautifully, especially of note how the colors can be changed using the slider bars, yipeeeee

(I'll dig around the other display see whats up) I cant believe how much work has been put into your Displays, excellent work there.


Thanks again for all the help

regards,
Adrian

No worries Adrian, good to see the unit arrived safe and sound. Enjoy the colour benefits of your new GX, feel free to post up your favorite designs/pics, and don't be a stranger if you have any further questions or concerns as you continue your build.

Thanks,
~Troy