Matrix Orbital Corp

Hi there

I purchased an ELK204-7T-USB-GW-PL display a couple of months ago - really happy with it, it works great, BUT, one of the indicator LEDs has stopped working.

The middle tri-color LED no longer illuminates green - so it will only show red, not green or yellow.

I suspect the fault is with the tri-color LED itself - is it possible to replace the LED?

Many thanks
Will

Hi Will,

Glad to see the ELK unit is working well for your application, except for that middle indicator LED.

If you could send me a PM with the serial number of that unit I can provide additional details regarding repair.

Thanks,
Troy

Just wanted to thank Troy and the Matrix Orbital team for a speedy resolution to this issue.

Fantastic customer service!