Matrix Orbital Corp

Hi everyone, I wsa wondering if burn in was normal, and/or covered by the warranty. I purchased a mx610 around mid february. At first it seemed that a couple vertical rows of pixels were darker than the others, but since it was a relatively uniform block, and was only really noticeable when lots of pixels were illuminated (say having the mx610 dispay a music equaliser, or the winamp visualization pugin) I thought nothing of it. At that time I was running it on my old system, however early march I built a new system running windows vista x64, and thus had the unsigned driver problem. So during that time, since I didn't feel like loading unsigned drivers each boot, I left it be, but plugged in. This resulted in it simply displaying the matrix orbital logo for a significant portion of time. Once I learned that signed drivers were out however, much to my dismay upon configuration, I discovered that the pixels which had been illuminated by the logo were now also darker than the rest. Meaning that if I light up all of both lines, you can make out a faint negative version of the logo. given that the pixels it used are now darker than the rest.

I can post pictures if it would be helpful to understand what's going on. My question then becomes, if the lifetime of each pixel supposed to be this short? If so i assume this burnin is normal.. still I would have thought they could last more than a month while retaining their brightness....

If not, would this issue qualify for an rma for a replacement?

Thank you for your time.

Hi SuicideKing,

Thanks for your post.

As you predicted, can you please post a picture of the "burn in" problems you are experiencing? That would be helpful for us.

And no, it is not common for a PLED display to have a "burn in" problem in less than a month.

Thanks!
Clare

Actually it is normal, while a PLED takes over 10.000+ hours to get to its halflife (the point it's half as bright as it originally was) it's a non linear process. it loses about 25% in the first 1000 hours then slowly fade the other 25 % in the next 9000 hours.

The following graph shows the degradation in brightness of a generic pled.

Hi SuicideKing,

I hope the information above from Ray helps you.

Thank you to Ray for clarifiying!

Clare

Hi everyone thanks for the answers, I'll try to get pictures up by tonight, just to show what I meant however, I realized that the severity of the problem isn't as bad as I thought, the problem is, the computer is positioned in such a way as to mean I look at the screen from an angle, in which case the dimming is far more noticeable than from looking at it straight on.