Well, my disorganization finally caught up with me. I purchased a MX610 back in September... of 2005. It encountered some problems with the backlight and communication a few months later and received an RMA for it. Well, it got burried amongst other computer stuff, and with my busy schedule, I never sent it back. I just recently found it, and still have the RMA info and such, but I'm not so sure I can send it back now. I'm not sure it will be accepted now. The RMA was issued back in January of this year, and I purchased it back in September of last year. I still have everything it came with, and all my documentation from speaking with Tom.
Could someone clarify whether I can send it back still for repair? (I'm sure I know the answer is "NO", but for a working Matrix Orbital again, it's worth it to ask)
Thanks,
Brian
Warranty Jam - Question for a moderator
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Jon
- Matrix Orbital
- Posts: 231
- Joined: Mon Oct 24, 2005 10:38 am
- Location: Calgary, AB, Canada
- Contact:
Hi Brian,
If you didn't have an RMA number then your assumption would be correct. But since you do, there won't be a problem. Please send me the info that you have to jklassen@matrixorbital.ca and I will update you on the address that you will need to send it to.
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Jon
If you didn't have an RMA number then your assumption would be correct. But since you do, there won't be a problem. Please send me the info that you have to jklassen@matrixorbital.ca and I will update you on the address that you will need to send it to.
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Jon