HI Femme,
I wanted to address your concern about how you happened to end up with a Japanese character set display.
We have always had a Japanese character set on our displays, unless a customer has specifically ordered a custom display. The custom display for character sets besides Japanes (in the past) have a minimum ordering quantity of around 500-1000 units.
We have just recently switched most of our displays over to a European character set. Since around July/Aug we have switched the LK202-25 to the European character set instead of the Japanese character set.
On our tech support site there is a section called product change notices, which are there for customers to look through for product changes before ordering.
http://www.matrixorbital.ca/PCNs/
When did you purchase your display? If you have purchased it after Aug, and received a Japanese character set, I would be happy to send you a European character set if that is what you need.
Thank you.
Clare