I have owned an MX412 since about last August, but it has been sitting gathering dust until now. I have just (finally) completed the new machine with the MX412 and was dismayed by how dim this display is. I cannot find any combination of contrast and brightness that makes text easily readable. Plugging my mx212 into the same machine, and without changing its default contrast and brightness, the text is clearly readable from a distance. With the mx412 I shield away any ambient light with my hands and get very close to it in order to read any text.
Is there anything that I can do to improve the visibility of the text on the mx412? Currently I am using it via the external usb cable. Since the mx212 can also run off of the same usb port without issue it seems that it is getting enough power.
MX412 very dim
Hi Camman,
Unfortunately, your MX412 has a white backlight that dims over time a little faster than some of our other models. Once it begins to burn out the only way to bring it back will be to replace the screen. Matrix Orbital can replace the screen, but the unit is out of warranty so you'll have to cover the cost of shipping by air to Calgary and back, plus parts an labour.
If you are looking to replace that unit, I'd recommend checking out the new GX series that has many of the same features.
If you have any questions regarding this new line, or the replacement/repair of your old unit, please just post them here.
Thanks,
~Troy
Unfortunately, your MX412 has a white backlight that dims over time a little faster than some of our other models. Once it begins to burn out the only way to bring it back will be to replace the screen. Matrix Orbital can replace the screen, but the unit is out of warranty so you'll have to cover the cost of shipping by air to Calgary and back, plus parts an labour.
If you are looking to replace that unit, I'd recommend checking out the new GX series that has many of the same features.
If you have any questions regarding this new line, or the replacement/repair of your old unit, please just post them here.
Thanks,
~Troy
Troy Clark
Design & Development
Matrix Orbital
Design & Development
Matrix Orbital
Clark wrote:Hi Camman,
Unfortunately, your MX412 has a white backlight that dims over time a little faster than some of our other models. Once it begins to burn out the only way to bring it back will be to replace the screen. Matrix Orbital can replace the screen, but the unit is out of warranty so you'll have to cover the cost of shipping by air to Calgary and back, plus parts an labour.
If you are looking to replace that unit, I'd recommend checking out the new GX series that has many of the same features.
If you have any questions regarding this new line, or the replacement/repair of your old unit, please just post them here.
Troy,
What would be the cost to repair the unit?
Thanks,
camman
Thanks,
~Troy