Software? What software?

Qube · Post by **Qube** » Thu Apr 29, 2004 10:55 am

Purchased an MX-212 from Canadacomputers.com brand new, factory packaged. All is well until I want to use it. There is no CD! I manually downloaded the USB drivers and the LCD Tester software, but aside from that, this thing is a door stop. The sheet inside notes LCDC should be included on a CD but there is no CD. The retailer refuses to refund or exchange because it's opened! Matrix Orbital support, please help!

Miles · Post by **Miles** » Thu Apr 29, 2004 11:04 am

Can you contact me at myero@matrixorbital.ca and we can discuss a few options!!

Qube · Post by **Qube** » Thu Apr 29, 2004 11:21 am

Thank you. Email on it's way as of this moment.

Qube · Post by **Qube** » Sun May 02, 2004 7:30 pm

Miles wrote:Can you contact me at myero@matrixorbital.ca and we can discuss a few options!!

Okay, that's all right. I know Miles will reply sometime early this week...

Miles · Post by **Miles** » Mon May 03, 2004 11:50 am

I have not yet received your email...

Qube · Post by **Qube** » Mon May 03, 2004 12:25 pm

Miles wrote:I have not yet received your email...

Very strange. There were two. I have sent two more out via two different server/email accounts, both with Delivery Receipt and High Importance now.

Miles · Post by **Miles** » Mon May 03, 2004 1:48 pm

Will let you know...!

Qube · Post by **Qube** » Mon May 03, 2004 1:56 pm

Miles wrote:Will let you know...!

In case for some reason you still don't have it at this point, perhaps you can initiate the email at my profile'd address.

Miles · Post by **Miles** » Mon May 03, 2004 2:05 pm

Already have!!

Qube · Post by **Qube** » Wed May 05, 2004 10:57 pm

Miles wrote:Already have!!

Is there another way to contact you? Perhaps another email? I doubted the integrity of my two email accounts but have since had the ISP verify as well as have various mail servers send test emails to me. All have been sent and received fine, and the maximum lag time before receipt never passed 6 hours. I am inclined to believe there is an issue on your side, Miles.

Qube · Post by **Qube** » Tue May 11, 2004 9:20 pm

Qube wrote:
Miles wrote:Already have!!
Is there another way to contact you? Perhaps another email? I doubted the integrity of my two email accounts but have since had the ISP verify as well as have various mail servers send test emails to me. All have been sent and received fine, and the maximum lag time before receipt never passed 6 hours. I am inclined to believe there is an issue on your side, Miles.

I would now almost suspect that Miles is an autoresponding bot?

Miles · Post by **Miles** » Wed May 12, 2004 9:32 am

Obviously I have a wrong email address for you because it keeps bouncing. Please call me at 1-403-229-2737 ex#110 between the hours of 9-5 MST. Matrix Orbital does not use an auto replying bot of any type and never will. Customer service is our number one priority.

Qube · Post by **Qube** » Wed May 12, 2004 9:05 pm

Miles wrote:Obviously I have a wrong email address for you because it keeps bouncing. Please call me at 1-403-229-2737 ex#110 between the hours of 9-5 MST. Matrix Orbital does not use an auto replying bot of any type and never will. Customer service is our number one priority.

Long distance

Double checked the email in the profile tab and it's accurate. Such that I will even chance to post it publically.

torontorc@torontorc.ca

Miles · Post by **Miles** » Thu May 13, 2004 12:55 pm

Tried again for the fifth time...

Let me know...!

Qube · Post by **Qube** » Fri May 14, 2004 8:30 pm

Miles wrote:Tried again for the fifth time... Let me know...!

Received a while back, and reply sent.