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Detecting Display with GTT Design Software

Posted: Wed Oct 26, 2016 2:41 pm
by mattdgtt
Hi,

I recently got two GTT displays and am anxious to use them. However, the GTT Designer software does not detect my display when it is connected. I can use the GTT Support tool, so I know that the device is reach-able, but the GTT Designer down not detect my device. Any suggestions?

-Matt

Re: Detecting Display with GTT Design Software

Posted: Wed Oct 26, 2016 3:41 pm
by Daniel Divino
Hello Matt,

Thank you for joining the forums!

I understand your GTT43A's are having difficulties communicating with the GTT Designer software loaded onto your computer. How are you connecting your displays to your PC, and what communication protocol are you using?

Cheers,
Daniel