Display flickers when the power is turned on

GTT TFT Support

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keshikan
LCD?
Posts: 2
Joined: Mon Oct 07, 2019 4:41 am

Display flickers when the power is turned on

Post by keshikan »

Hello support,
I have a problem with eGTT38A.

When the power is turned on, the display flickers for a moment before transitioning to the first screen.
Please refer to the video.


Please let me know if there is a way to reduce flicker.
If this is a problem that can be improved by firmware, I would be grateful if you could modify it.

I use below.
Device: eGTT38A-TPR-BLH-B0-H1-CI-VPT
Firmware: R2.13.0.10563
GTT Designer: v1.14.0.10636

Thank you.

Raquel
Matrix Orbital
Matrix Orbital
Posts: 796
Joined: Thu Aug 19, 2004 3:37 pm
Location: MO Office

Re: Display flickers when the power is turned on

Post by Raquel »

Hello Keshikan,

Thank you for contacting Matrix Orbital technical support.
I wonder how you have made your autoexec file?
If you kindly please email me at support@matrixorbital.ca so I can get your email address. I will send you the original autoexec file and see if the flicker persists.

Best Regards,
Raquel
Raquel Malinis
Design and Development
Matrix Orbital

Henry
OMNIPRESENT
OMNIPRESENT
Posts: 3002
Joined: Tue Aug 14, 2001 6:00 pm
Contact:

Re: Display flickers when the power is turned on

Post by Henry »

This issue has been resolved by custom firmware that introduced a delay to the boot of the display. Please contact us if you require this firmware.
Henry J.
President
Matrix Orbital

keshikan
LCD?
Posts: 2
Joined: Mon Oct 07, 2019 4:41 am

Re: Display flickers when the power is turned on

Post by keshikan »

Hello Matrix Orbital team,

Thank you for your kind support!
This problem was solved at the expense of a little start-up time.



Many thanks,
Keshikan

Henry
OMNIPRESENT
OMNIPRESENT
Posts: 3002
Joined: Tue Aug 14, 2001 6:00 pm
Contact:

Re: Display flickers when the power is turned on

Post by Henry »

I'm glad we were able to resolve the issue.
Henry J.
President
Matrix Orbital

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