Search found 719 matches

by Raquel
Fri Nov 22, 2019 11:32 am
Forum: EVE2 & EVE3 & EVE4 SPI TFT's
Topic: EVE3-43A TFT not getting powerON
Replies: 4
Views: 3016

Re: EVE3-43A TFT not getting powerON

Hello,

Thank you for posting on the forum.

There were suggestions sent out via email, hope those had helped.
I will follow up with you and will post here what the resolution was.

Best Regards,
Raquel
by Raquel
Tue Nov 12, 2019 2:48 pm
Forum: GTT Series
Topic: GTT Bezel? Mounting behind plastic?
Replies: 2
Views: 4288

Re: GTT Bezel? Mounting behind plastic?

Hello, Thank you for posting at Matrix Orbital forums. There are options we can look at for the bezel and/or portable enclosure. As per mounting the GTT behind a protective window, depending on the GTT size, the most we can have is 2mm glass for PCAP to still work. I have your email as per recent te...
by Raquel
Mon Oct 07, 2019 9:45 am
Forum: GTT Series
Topic: Display flickers when the power is turned on
Replies: 4
Views: 3693

Re: Display flickers when the power is turned on

Hello Keshikan, Thank you for contacting Matrix Orbital technical support. I wonder how you have made your autoexec file? If you kindly please email me at support@matrixorbital.ca so I can get your email address. I will send you the original autoexec file and see if the flicker persists. Best Regard...
by Raquel
Wed Sep 11, 2019 11:01 am
Forum: LK/ELK/VK/PK/OK/MX/GLK/EGLK/GVK/GLT
Topic: Keypad broken?
Replies: 3
Views: 5694

Re: Keypad broken?

Hello Albertov,

Thank you for contacting Matrix Orbital technical support.
If you kindly please email us at support@matrixorbital.ca with the details of the problem, including serial number of the display module please.

Thank you,
Raquel
by Raquel
Wed May 29, 2019 10:08 am
Forum: LK/ELK/VK/PK/OK/MX/GLK/EGLK/GVK/GLT
Topic: Help with VK204-25 I2C communication
Replies: 9
Views: 4791

Re: Help with VK204-25 I2C communication

Hi Leonardo, As you have an older display, I wonder if you please try it out over serial communication and see if the display is still functioning as intended? Also, I wonder if you can place an oscilloscope to confirm the data you are sending on SCL and SDA lines? Daniel has a good point, confirm t...
by Raquel
Tue Feb 12, 2019 2:17 pm
Forum: LK/ELK/VK/PK/OK/MX/GLK/EGLK/GVK/GLT
Topic: Cannot change screen with LK204-25
Replies: 5
Views: 4121

Re: Cannot change screen with LK204-25

Good to hear things are working now :)
If you have more questions, please do not hesitate to ask.

Thank you,
by Raquel
Mon Feb 11, 2019 4:51 pm
Forum: LK/ELK/VK/PK/OK/MX/GLK/EGLK/GVK/GLT
Topic: Cannot change screen with LK204-25
Replies: 5
Views: 4121

Re: Cannot change screen with LK204-25

Hi esem8,
Read Version Number command 254 54 should only reply with 1 byte. I am not sure how you got 2.12.28.1.
By any chance you have tried saving backlight, contrast settings?
Thanks,
by Raquel
Mon Feb 11, 2019 2:15 pm
Forum: LK/ELK/VK/PK/OK/MX/GLK/EGLK/GVK/GLT
Topic: Cannot change screen with LK204-25
Replies: 5
Views: 4121

Re: Cannot change screen with LK204-25

Hi esem8, Thank you for contacting Matrix Orbital technical support. Can you please tell me the firmware version of your LK204-25? Send the command 254 54 and the display should reply 1 byte data, which should be 0x73 if you have the latest version. As per the Change Start up Screen Command: 254 64 ...
by Raquel
Tue Jul 24, 2018 9:18 am
Forum: GTT Series
Topic: GTT70A-TRP-BLM-B0-H1-CS-V5-ND USB mass torage driver
Replies: 3
Views: 4667

Re: GTT70A-TRP-BLM-B0-H1-CS-V5-ND USB mass torage driver

Good to hear things are working now.
If you have further questions please do not hesitate to contact us.

Best Regards.
by Raquel
Mon Jul 23, 2018 2:05 pm
Forum: GTT Series
Topic: GTT70A-TRP-BLM-B0-H1-CS-V5-ND USB mass torage driver
Replies: 3
Views: 4667

Re: GTT70A-TRP-BLM-B0-H1-CS-V5-ND USB mass torage driver

Hi, To check if the GTT70A is placed into mass storage mode, you should see the USB connector image on the display. If you see the GTT startup image instead, this means that you have not successfully placed the GTT70A into mass storage mode. Double check that your connections on pins 6 and 7 are mar...
by Raquel
Mon Jul 23, 2018 10:26 am
Forum: GTT Series
Topic: GTT70A-TRP-BLM-B0-H1-CS-V5-ND hard to get to communicate
Replies: 15
Views: 10625

Re: GTT70A-TRP-BLM-B0-H1-CS-V5-ND hard to get to communicate

Hello, Thank you for contacting Matrix Orbital. Your connections to the GTT70A data/power look correct. Try to do a continuity test to make sure the connections are made. Does the GTT70A power up with a GTT startup screen? Can I please get the PCB version of your GTT70A? Also, please make sure when ...
by Raquel
Mon May 25, 2015 2:05 pm
Forum: GTT Series
Topic: Label update speed
Replies: 5
Views: 5514

Re: Label update speed

Hi Ronny,

I am glad to inform you that we are currently looking into this and made some changes that showed gained speed on rendering labels.
We are still in the testing phase though. I will inform you as soon as we have something ready.

Thank you,
Raquel
by Raquel
Fri May 22, 2015 3:05 pm
Forum: GTT Series
Topic: Label update speed
Replies: 5
Views: 5514

Re: Label update speed

Hello Ronny,

We have recently released an update for the firmware on the GTT's.
I am not sure though if it does have the changes for the label speed, but please give it a try.
Please check this page out.

Thank you,
Raquel
by Raquel
Thu Feb 26, 2015 9:12 am
Forum: LK/ELK/VK/PK/OK/MX/GLK/EGLK/GVK/GLT
Topic: EGLK19264A-7T Setting start up brightness keypad
Replies: 18
Views: 12248

Re: EGLK19264A-7T Setting start up brightness keypad

Hi Paul,

If you are using mogd#, go to Upload to device and chose Upload (Xmodem). Uploading via Xmodem is faster than the (regular) Upload. Xmodem upload takes about a 1.5 minutes.

I hope this helps.
by Raquel
Tue Oct 21, 2014 10:02 am
Forum: GTT Series
Topic: Beep printing 7 char string
Replies: 5
Views: 5093

Re: Beep printing 7 char string

Hi David, Yes, mostly when strings are involved, null is the end marker hence no need for a length parameter. But there are commands that still need length parameter, eg. command 254 36 - Print Unicode String (as 0 can show up at any point in the string). Good to hear things are working. It sounds l...