Problem - GX not detected by Windows
Posted: Fri May 30, 2008 2:17 pm
I've tried this on two PC's one running Windows XP SP3 (32 bit) and one running Vista Home Premium SP1 (32 bit) - the Vista machine is where I want the LCD, the XP one was only tried after a total failure to install the drivers on the Vista machine.
When I connect my brand new GX (purchased from KustomPC's here in the UK) the LCD panel lights up with the GX logo - but that's all. Windows doesn't detect the new hardware, and it doesn't appear in Device Manager as either an "Unknown Device" or a Matrix Orbital display.
I tried installing the Driver Core 58 package after connecting, but this did not cause the device to appear on either machine. During the installation I saw the message "The device is not plugged in. Cannot update the driver"
The LCD Defaults configuration utility failed to detect the display.
What should I try next to troubleshoot this problem?
When I connect my brand new GX (purchased from KustomPC's here in the UK) the LCD panel lights up with the GX logo - but that's all. Windows doesn't detect the new hardware, and it doesn't appear in Device Manager as either an "Unknown Device" or a Matrix Orbital display.
I tried installing the Driver Core 58 package after connecting, but this did not cause the device to appear on either machine. During the installation I saw the message "The device is not plugged in. Cannot update the driver"
The LCD Defaults configuration utility failed to detect the display.
What should I try next to troubleshoot this problem?