GTT29A keypad illumination isn't working

[jamesh]

I have a GTT29A and display backlight works fine. LED indicators work fine. The only thing I can't get working is keypad illumination. I'm initializing like this:

gtt_set_auto_backlight(&gtt, 9);
gtt_set_keypad_backlight_time(&gtt, 0);

...and I'm setting brightness light this:
gtt_set_backlight(&gtt, 255);
gtt_set_keypad_brightness(&gtt, 255);

Is there anything I'm missing?

[Raquel]

Hello Jamesh,

Thank you for contacting Matrix Orbital technical support.

Your code looks good; it would keep the keypad backlight brightness to max 255 (which is the default setting).
Can you tell me what is not working?

Thank you,
Raquel

[jamesh]

The keypad won't illuminate so it's hard to see in the dark. It has never lit from the first time I powered it up until now.

[Raquel]

Hello Jamesh,

The keypad on the GTT29A is default on; perhaps the LEDs on the keypad are broken?
Do you have the serial number on your GTT29A?

Thank you,
Raquel

[jamesh]

Do you have the serial number on your GTT29A?

Serial # is 21M07-0454 . The haptic motor also has never worked.

[Raquel]

I sent you an email, James.
We may please continue correspondence from there.
Thank you.