Hi, It seems that the Bezel 4x20 won't fit the OK204-25, I follow the instructions but the 3/8'' screws won't pass thru, any help? thanks.
Bezel and OK204-25
-
- LCD?
- Posts: 4
- Joined: Fri Oct 05, 2018 2:55 pm
Bezel and OK204-25
- Attachments
-
- bezel.png (674.61 KiB) Viewed 16580 times
-
- Matrix Orbital
- Posts: 247
- Joined: Thu Sep 24, 2015 9:38 am
Re: Bezel and OK204-25
Hi Luis,
Welcome to the forums!
I understand you are having difficulties mounting your OK204-25 display on your 4 x 20 Bezel. Just to clarify the issue, do the 3/8" screws fit through the PCB mounting holes?
When test mounting the display, do all 4 screws align properly with the bezel?
Cheers,
Daniel
Welcome to the forums!
I understand you are having difficulties mounting your OK204-25 display on your 4 x 20 Bezel. Just to clarify the issue, do the 3/8" screws fit through the PCB mounting holes?
When test mounting the display, do all 4 screws align properly with the bezel?
Cheers,
Daniel
Daniel Divino
Technical Support
Matrix Orbital
Technical Support
Matrix Orbital
-
- Matrix Orbital
- Posts: 247
- Joined: Thu Sep 24, 2015 9:38 am
Re: Bezel and OK204-25
Hi Luis,
After further investigation, we have confirmed the issues that you have experienced with the provided screws not fitting in the OLED's mounting holes. The issue is due to the OLED display's mounting holes being 2.5mm in diameter, which is too small for the recommend 5/8" screws.
At the moment, we will be removing the OK204-25 and it's -USB variant from the BEZ-204A-V1 compatibility list until we have a solution to the problem.
We would like to right our wrong in this case and compensate you for the troubles and the inconvenience this has caused you. I will PM you to discuss what compensation would work best for your current situation.
I apologize for the inconvenience.
Cheers,
Daniel
After further investigation, we have confirmed the issues that you have experienced with the provided screws not fitting in the OLED's mounting holes. The issue is due to the OLED display's mounting holes being 2.5mm in diameter, which is too small for the recommend 5/8" screws.
At the moment, we will be removing the OK204-25 and it's -USB variant from the BEZ-204A-V1 compatibility list until we have a solution to the problem.
We would like to right our wrong in this case and compensate you for the troubles and the inconvenience this has caused you. I will PM you to discuss what compensation would work best for your current situation.
I apologize for the inconvenience.
Cheers,
Daniel
Daniel Divino
Technical Support
Matrix Orbital
Technical Support
Matrix Orbital
-
- LCD?
- Posts: 4
- Joined: Fri Oct 05, 2018 2:55 pm
Re: Bezel and OK204-25
Thanks for the reply, I made some changes to the bezel, it was already glued to the cabinet :(
But the final work has no problems.
But the final work has no problems.
- Attachments
-
- 20181011_223309.jpg (4.54 MiB) Viewed 16177 times
-
- Matrix Orbital
- Posts: 247
- Joined: Thu Sep 24, 2015 9:38 am
Re: Bezel and OK204-25
Hi Luis,
I'm glad to see you were able to resolve the issue in the end.
The bezel looks really good from what I can see!
Cheers,
Daniel
I'm glad to see you were able to resolve the issue in the end.
The bezel looks really good from what I can see!
Cheers,
Daniel
Daniel Divino
Technical Support
Matrix Orbital
Technical Support
Matrix Orbital