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Bad display
Posted: Sat Aug 09, 2008 11:20 am
by RayC
Just install my GX, when plug in display show 1011 on line 1, [1100] line 2 and 1001 on line 3 are are centered in what lookslike a black logo of sorts.
Device manager sees it but says drivers not found. What is going on. I did a lot of research before I bought this. I thought this was the best... Help please
Posted: Sat Aug 09, 2008 12:02 pm
by Ray
Could you post a picture of whats going on?
Posted: Sat Aug 09, 2008 5:47 pm
by dfroshie
Here is the attachment. Its just a logo
Posted: Sat Aug 09, 2008 7:36 pm
by Ray
I'd appreciate it if you don't make fun of other peoples problems.
Posted: Sat Aug 09, 2008 7:45 pm
by dfroshie
Ummmm,
I,m not makeing fun of other peoples problems. I sold this to him on Ebay and I had this logo on it uploaded via firmware.
I posted this to help him, not make fun. I should have been more clear in the above post.
Posted: Sat Aug 09, 2008 8:08 pm
by Ray
Hahah okay then, thanks
Drivers won't load
Posted: Tue Aug 12, 2008 8:21 pm
by RayC
Ok so now I know the display is ok and the logo is custom.
Problem now is drivers will not install. Device manager sees the lcd and the IRD but says error 28 cannot find drivers. I tried to reinstall and point to driver folder for Matrix but says cannot find software for device. When I install driver core it says device not found. HELP PLEASE. I tried this with Windows media center 2005 and Vista 32 home and ultimate same issues.
The display is reconized when plugged into USB but will not load the drivers.
Posted: Tue Aug 12, 2008 8:28 pm
by Ray
Given the fact the previous owner wsa in the beta group, he mostlikely upgraded the firmware. I'll add you to the beta group so you'll have access to the latest software + drivers as well.
Manager details
Posted: Tue Aug 12, 2008 9:30 pm
by RayC
I got this from device manager
Device description
GX Series LCD
Hardware Ids
USB\VID_1B3D&PID_000B&REV_0200&MI_00
USB\VID_1B3D&PID_000B&MI_00
Compatible Ids
USB\Class_ff&SubClass_00&Prot_00
USB\Class_ff&SubClass_00
USB\Class_ff
Config flags
00000040
CONFIGFLAG_FAILEDINSTALL
Location information
0000.0013.0001.001.000.000.000.000.000
Physical device object name
\Device\00000091
Capabilities
00000004
CM_DEVCAP_REMOVABLE
Bus type guid
{9d7debbc-c85d-11d1-9eb4-006008c3a19a}
Legacy bus type
0000000F
Bus number
00000000
Enumerator
USB
Address
00000001
Power data
Current power state:
D3
Power capabilities:
0000007F
PDCAP_D0_SUPPORTED
PDCAP_D1_SUPPORTED
PDCAP_D2_SUPPORTED
PDCAP_D3_SUPPORTED
PDCAP_WAKE_FROM_D0_SUPPORTED
PDCAP_WAKE_FROM_D1_SUPPORTED
PDCAP_WAKE_FROM_D2_SUPPORTED
Power state mappings:
S0 -> D0
S1 -> D2
S2 -> D2
S3 -> D2
S4 -> D2
S5 -> D3
Removal policy
00000003
Removal policy default
00000003
Install state
00000002
Display name
GX Series LCD
Device instance path
USB\VID_1B3D&PID_000B&MI_00\6&85CC73B&0&0000
Device node status
01806400
DN_HAS_PROBLEM
DN_DISABLEABLE
DN_REMOVABLE
DN_NT_ENUMERATOR
DN_NT_DRIVER
Problem code
0000001C
Parent
USB\VID_1B3D&PID_000B\G1153D832A72E200000B
Siblings
USB\VID_1B3D&PID_000B&MI_01\6&85cc73b&0&0001
Install error
There is no driver selected for the device information set or element.
E0000203
Class long name
Other devices
Class short name
Unknown
Class icon path
%SystemRoot%\System32\setupapi.dll,-1
Lower logo version
6.0
Display name
Other devices
Posted: Tue Aug 12, 2008 9:36 pm
by Ray
Jup thats a rev2 unit allright, the new drivers in the gx beta forums should get you up and running in notime!
Posted: Tue Aug 12, 2008 10:39 pm
by RayC
Well Ray first let me say one Ray to another thank you for all the help. I can see you stay very busy and I commend your dedication. I am a Field Engineer for HP and I must say this has been a fight but I know in the end it will work out and I will be happy I bought your product. Even with all the bugs you are working out I do feel it is the best display out there.
Now for the next problem. I loaded the latest package from Aug 12. The drivers for the LCD worked. It will not load the drivers for the IRD and says software not found and when I run the LCD studio it get as far as selecting the lcd then just sits there with the hour glass spinning. Anything I am missing. Display is receiving data,time cpu graph etc.
Posted: Tue Aug 12, 2008 11:25 pm
by RayC
Reloaded all software and all is working except IRD. Will not load the drivers for the IRD. Device manager sees it but will not accept the driver
Posted: Wed Aug 13, 2008 6:43 am
by Ray
As the product page mentions the IR interface is only supported on vista , you can use the GX Defaults tool to disable it on XP. Its not like we're cutting corners or dont' want to support XP but microsoft only opened up the specifications for vista so we really just cant
Posted: Wed Aug 13, 2008 11:05 am
by RayC
Thank you for all your help. One last question. Will this display work on Vista 64 Ultimate or do I need some files?
Posted: Wed Aug 13, 2008 11:08 am
by Ray
You'll have to run the drivercore installer again on vista 64 bit to get the 64 bit drivers other then that I don't expect any problems.