Bezel and OK204-25

LK/ELK/VK/PK/OK/MX/GLK/EGLK/GVK/GLT Series

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luis.taboada
LCD?
Posts: 1
Joined: Fri Oct 05, 2018 2:55 pm

Bezel and OK204-25

Post by luis.taboada » Fri Oct 05, 2018 5:20 pm

Hi, It seems that the Bezel 4x20 won't fit the OK204-25, I follow the instructions but the 3/8'' screws won't pass thru, any help? thanks.

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Daniel Divino
Matrix Orbital
Matrix Orbital
Posts: 176
Joined: Thu Sep 24, 2015 9:38 am

Re: Bezel and OK204-25

Post by Daniel Divino » Wed Oct 10, 2018 9:20 am

Hi Luis,

Welcome to the forums!

I understand you are having difficulties mounting your OK204-25 display on your 4 x 20 Bezel. Just to clarify the issue, do the 3/8" screws fit through the PCB mounting holes?

When test mounting the display, do all 4 screws align properly with the bezel?

Cheers,
Daniel
Daniel Divino
Technical Support
Matrix Orbital

Daniel Divino
Matrix Orbital
Matrix Orbital
Posts: 176
Joined: Thu Sep 24, 2015 9:38 am

Re: Bezel and OK204-25

Post by Daniel Divino » Tue Oct 16, 2018 4:38 pm

Hi Luis,

After further investigation, we have confirmed the issues that you have experienced with the provided screws not fitting in the OLED's mounting holes. The issue is due to the OLED display's mounting holes being 2.5mm in diameter, which is too small for the recommend 5/8" screws.

At the moment, we will be removing the OK204-25 and it's -USB variant from the BEZ-204A-V1 compatibility list until we have a solution to the problem.

We would like to right our wrong in this case and compensate you for the troubles and the inconvenience this has caused you. I will PM you to discuss what compensation would work best for your current situation.

I apologize for the inconvenience.

Cheers,
Daniel
Daniel Divino
Technical Support
Matrix Orbital

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